Checkout Terms & Conditions

By completing your order you agree to the following:


  • Processing & shipping timeframes.
  • Returns & order cancellation terms.
  • Your address is input correctly and with sufficient detail. No liability is held with Gelous if it is not.
  • Your parcel will be delivered with Authority to Leave unless Signature Required is selected. If there is no safe place to leave your parcel, it will be held at your local depot.
  • If you have not selected Signature Required, your package is left in a safe place and your package is stolen, Gelous is under no obligation to replace your order. 

Taxes & Duties

  • If your order is being shipped outside of New Zealand or Australia, your may be charged import taxes or import duties when your order reaches its destination country. These must be paid for by the recipient.
  • Check your local government website for more information on taxes and import duties.

Discount Codes

  • Discount codes cannot be applied after an order is placed and sale discount codes can only be used during the sale period.


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