Hi Georgia,
Thanks for your honest 2-star review! We're glad you found the precision aspect helpful 💕
We're really sorry to hear about the issues you experienced with the Nail Polish Remover Pen, especially the smudging with dark colours instead of clean removal - that's definitely not the effective cleanup experience we want you to have! We totally understand how frustrating that must be when you're trying to get those perfect edges and it's making things messier instead.
We're also sorry about the cap not staying on properly and the tip not staying saturated for long - having to constantly re-dip it in acetone definitely defeats the convenience factor of having a precision pen! The cap issue is particularly annoying as it's meant to keep everything secure and tidy.
It sounds like you gave it a fair try but found that a traditional q-tip works better for your needs, which is totally understandable. Sometimes the tried and true methods just work better for certain applications and nail art styles.
We really appreciate you taking the time to share such detailed feedback about how the pen performed - it's so helpful for other customers to understand the real-world experience and helps them decide if this tool will work for their cleanup routine. Please feel free to reach out to our customer service team at info@gelous.co if you'd like any assistance with this ✨